FAQ - Forest Inn

Reservations & Bookings

You can make a reservation through several methods:

• Phone: 0123-45-6789 (9:00-20:00)
• Email: info@mori-no-yado.example.com
• Online booking form (available 24/7)
• Through our official website

We recommend booking in advance, especially during peak seasons (cherry blossom season, autumn foliage, and holiday periods).

Our cancellation policy is as follows:

• 7+ days before arrival: No cancellation fee
• 3-6 days before arrival: 20% of total cost
• 1-2 days before arrival: 50% of total cost
• Day of arrival or no-show: 100% of total cost

Please note that cancellation fees may vary during peak seasons and special events.

We accept the following payment methods:

• Cash (Japanese Yen)
• Credit cards (Visa, Mastercard, JCB, American Express)
• Bank transfer (for advance payments)
• QR code payments (PayPay, LINE Pay)

Payment can be made upon check-in or in advance for guaranteed reservations.

Yes, modifications to your reservation are possible subject to availability:

• Changes to dates, room type, or number of guests
• Meal plan modifications
• Special requests and preferences

Please contact us as soon as possible to make changes. Additional charges may apply for upgrades.

Accommodation

Our standard check-in and check-out times are:

• Check-in: 15:00 (3:00 PM)
• Check-out: 10:00 (10:00 AM)

Early check-in and late check-out may be available upon request and subject to availability. Additional charges may apply.

All rooms include the following amenities:

• Yukata (Japanese cotton robes) and slippers
• Complete toiletries (shampoo, conditioner, body wash, toothbrush)
• Hair dryer and towels
• Tea set with local tea
• Free WiFi
• Air conditioning and heating
• Safe deposit box
• Refrigerator

Yes, we welcome families with children:

• Family rooms available for up to 4 people
• Extra futon bedding can be provided
• Children's yukata and amenities available
• High chairs available in the dining room
• Children under 3 stay free (meals not included)

Please inform us of children's ages when making your reservation so we can prepare accordingly.

Forest Inn is a non-smoking property:

• All guest rooms are non-smoking
• Designated smoking area available on the outdoor terrace
• Electronic cigarettes also restricted to designated areas

This policy helps maintain the fresh forest air atmosphere that our guests enjoy.

Dining & Hot Springs

Meal inclusion depends on your selected plan:

• Standard plans include dinner and breakfast
• Dinner: Multi-course kaiseki cuisine (served 18:00-20:00)
• Breakfast: Traditional Japanese breakfast (served 7:30-9:00)
• Room-only plans available without meals

All meals feature seasonal local ingredients and are prepared by our experienced chefs.

Yes, we can accommodate various dietary needs:

• Vegetarian and vegan options
• Allergies and food sensitivities
• Religious dietary requirements
• Children's meals and preferences

Please inform us of any dietary restrictions when making your reservation so our chefs can prepare appropriate meals.

Our hot springs are available during the following hours:

• Morning: 5:00-10:00
• Evening: 15:00-24:00 (midnight)
• Cleaning and maintenance: 10:00-15:00 (closed)

Both indoor and outdoor baths are available. Separate facilities for men and women.

Please follow these basic hot spring etiquette guidelines:

• Wash your body thoroughly before entering the hot spring
• Do not bring towels into the hot spring water
• Keep quiet and respect other bathers
• Do not swim or splash in the hot spring
• Tattoos are generally accepted, but please check with staff

Our staff can provide more detailed guidance if needed.

Access & Transportation

You can reach Forest Inn by:

• By Train: Take the shuttle bus from ○○ Station (20 minutes)
• By Car: 30 minutes from ○○ Interchange on the highway
• By Taxi: Available from the station (approximately ¥3,000)

Detailed directions and maps will be provided with your reservation confirmation.

Yes, we provide complimentary shuttle service:

• From ○○ Station to Forest Inn
• Departure times: 14:30, 15:30, 16:30 (check-in days)
• Return times: 9:00, 10:00, 11:00 (check-out days)
• Advance reservation required

Please inform us of your arrival time when making your reservation.

Yes, free parking is available:

• 50 parking spaces available
• Free of charge for all guests
• Both covered and outdoor spaces
• First-come, first-served basis

Parking is rarely full, but please let us know if you're arriving by car.

General Information

Yes, complimentary WiFi is available:

• High-speed internet throughout the property
• Available in all guest rooms
• Common areas including lobby and dining room
• No password required

WiFi information will be provided in your room upon check-in.

Our staff can assist you in:

• Japanese (native)
• English (conversational to fluent)
• Basic Korean and Chinese

We also have translation apps and printed materials in multiple languages to ensure smooth communication.

Unfortunately, pets are not allowed at Forest Inn:

• No pets allowed in guest rooms or common areas
• Service animals are welcome with advance notice
• Local pet boarding facilities available nearby

We apologize for any inconvenience and appreciate your understanding.

In case of emergency:

• Contact front desk immediately (24-hour service)
• Emergency contact numbers provided in your room
• Nearest hospital: 15 minutes by car
• Fire and police emergency: Dial 119 (fire/ambulance) or 110 (police)

Our staff are trained in basic first aid and emergency procedures.

Still Have Questions?

If you couldn't find the answer to your question, please don't hesitate to contact us. Our friendly staff are here to help make your stay perfect.

Phone

0123-45-6789

Reception Hours: 9:00-20:00
Emergency: 24 hours

Email

info@mori-no-yado.example.com

We typically respond within 24 hours

Frequently Asked Questions